SHIPPING & RETURNS
SHIPPING POLICY
At SilmyShape, we understand that fast and reliable delivery matters. That’s why we’ve carefully built a shipping process designed to be smooth, transparent, and dependable.
Processing Time
All orders are processed within 1–2 business days. As soon as your order is prepared, you’ll receive a confirmation email.
Delivery Time
Most orders arrive within 3–10 business days worldwide. Delivery times may vary slightly depending on location, but we always aim to ship as quickly as possible.
Order Tracking
Once your package leaves our facility, you’ll receive a tracking number so you can follow your order every step of the way.
Secure Packaging
Every order is carefully packed to ensure your items arrive in perfect condition.
Customs & International Orders
For international shipments, customs duties or import taxes may apply depending on your country’s regulations. These fees, if applicable, are the responsibility of the customer.
We’re committed to delivering not just products, but a reliable shopping experience.
If you ever have questions about your shipment, our support team is always here to help.
We’re committed to delivering not just products, but a reliable shopping experience.
If you ever have questions about your shipment, our support team is always here to help.
RETURN & EXCHANGE POLICY
At SilmyShape, your satisfaction is important to us. While we truly believe you’ll love your purchase, we understand that sometimes things don’t go as planned.
Return Window
You may request a return within 14 days of receiving your order.
Contact Before Returning
To ensure a smooth process, customers must contact us before sending any item back.
Returns sent without prior approval cannot be accepted.
Our support team will provide you with clear return instructions once your request has been reviewed.
Item Condition
To be eligible for a return or exchange, items must be unused, unworn, and in their original condition.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund. If approved, refunds will be issued to your original payment method.
Exchanges
If you received a damaged or incorrect item, please contact us within 24 hours of delivery with clear photos so we can resolve the issue quickly.
We’re committed to making your shopping experience secure and transparent.
If you have any concerns, simply reach out, we’re here to help.